Refunds and Cancellations Policy

This Refunds and Cancellations Policy governs all donations and payments made to Relief and You Foundation (RAY) via the website www.reliefandyou.org or through any other authorized channels.

1. Donations

• All donations made to Relief and You Foundation are voluntary contributions towards our charitable activities and are non-refundable.
• Once a donation is processed, it cannot be cancelled or refunded except in cases where Relief and You Foundation identifies an error on its part (e.g., duplicate transaction).
• Please ensure that all information you provide during the donation process is accurate to avoid any issues.

2. Cancellation of Donations

• Donations cannot be cancelled once the transaction is complete.
• If you wish to stop recurring donations, please contact us in advance to request cancellation before the next payment date.

3. Payment Processing

• Relief and You Foundation uses third-party payment gateways that comply with security standards for handling online payments.
• We are not responsible for any delays, errors, or failures caused by these payment processors.
• Donors are advised to keep transaction confirmations and receipts for their records.

4. Refund Requests

• Refunds are considered only in exceptional cases where there is a clear error or fault on the part of Relief and You Foundation.
• To request a refund, please contact us promptly with your donation details at:
  Email: data@reliefandyou.org
  Phone: +91 98999 11977
• Each refund request will be reviewed on a case-by-case basis, and decisions made by Relief and You Foundation will be final.

5. Event Cancellations

• In case of cancellations or postponements of any paid events or campaigns organized by Relief and You Foundation, registered participants will be notified via email or phone.
• Refunds for paid events, if any, will be handled as per the event-specific terms communicated at the time of registration.

6. Contact Us

Relief and You Foundation
2nd Floor, B-3, Patel Garden,
Dwarka Mor, West Delhi, Delhi - 110059
Email: data@reliefandyou.org
Phone: +91 98999 11977