During COVID-19, RAY launched a 24/7 helpline to support individuals facing medical, emotional, and logistical distress. Our volunteer team and partner doctors offered free consultations, ensuring that no query went unheard and no case went unassisted. Whether it was fever concerns or prescription clarifications, the helpline became a trusted resource. We also ran digital awareness campaigns across Instagram, WhatsApp, and Facebook—sharing safety protocols, myth-busting content, and timely updates in simple, shareable formats. Impact Highlights: • 24/7 access to medical guidance by phone • Free consultations with licensed doctors • Thousands reached through digital outreach